Withdrawal Policy (Right of Withdrawal)

You may withdraw from the contract in text form (e.g. letter, fax, email) or – if the item has been provided to you prior to expiration of the withdrawal period – by returning the item without stating reasons within 14 days. The withdrawal period commences upon receipt of this policy in text form; however, it will not commence prior to receipt of the item by the recipient (in case of recurring deliveries of identical items not prior to receipt of the first partial delivery) nor prior to completion of our information duties pursuant to Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) as well as our duties pursuant to § 312g paragraph 1 sentence 1 of the German Civil Code in conjunction with Article 246 § 3 EGBGB. To comply with the withdrawal period, it is sufficient to dispatch the withdrawal notice or the item within the withdrawal period. The withdrawal should be addressed to:

IMPIRE AG
Descostr. 16-18
76307 Karlsbad

Consequences of a Withdrawal  

In case of a valid withdrawal, the mutually received consideration and derived use (e.g. interest) must be returned. If you are unable to return to us the received consideration and derived use (e.g. benefits of use), or if you can only return them in a deteriorated condition, you will have to compensate us for lost value to this extent. You are only required to compensate us for the deterioration of the item and for derived use to the extent that the use or the deterioration of the item is based on a handling of the item which exceeds the testing of the features and function. “Testing of the features and function” means the testing and trying out of the respective item as is possible and customary e.g. in a store. Items which can be sent as parcels are to be shipped back at our risk. You are generally required to bear the cost of returning the item if the delivered item conforms to the ordered item and if the price of the item to be returned does not exceed EUR 40 or, in case of a higher price of the item, if you have not yet made full payment or a contractually agreed installment payment at the time of the withdrawal. Otherwise, you may return the item free of charge. Items which cannot be shipped as parcels will be collected at your address. Obligations to reimburse payments must be met within 30 days. For you, the reimbursement period will commence upon dispatch of your withdrawal notice or the item; for us, it will commence upon receipt thereof.

End of the Withdrawal Policy